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1. Lifetime Labour Warranty

GTAutosound is proud to offer a Lifetime Warranty on Labour for all eligible installations completed by our qualified technicians.

What’s Covered:

• Labour costs associated with the original installation

• Reinstallation of previously installed products due to manufacturer fault

• Troubleshooting, diagnostics, and repairs relating to workmanship

Conditions:

• Applies only to the original purchaser and vehicle the installation was performed on

• Warranty is non-transferable

• Covers faults resulting from installation errors, not product defects or customer misuse

• Warranty will be void if modifications are made by non-GTAutosound technicians

2. Extended Parts Replacement Warranty

All eligible products purchased & installed by GTAutosound come with an Extended Parts Replacement Warranty, providing coverage beyond the manufacturer's standard period.

Coverage Duration:

• Up to 2 years additional on top of standard manufacturer warranty for select products

• Coverage begins from the date of purchase

Applies to:

• Head units, amplifiers, speakers, subwoofers

• Dash cams, reversing cameras

• GPS & navigation systems

• Car alarms and security modules

Exclusions:

• Physical damage due to accidents, abuse, or improper use

• Water damage (unless specified as waterproof IP-rated device)

• Consumables (e.g., batteries, fuses, mounts)

Claim Process:

• Proof of purchase required

• Faulty product must be returned for assessment

• Replacement or repair will be at GTAutosound’s discretion

3. 3-Year Tech Support Package

All customers receiving our Lifetime Labour Warranty are also entitled to 3 Years of Complimentary Technical Support.

Support Includes:

• System reconfiguration or firmware/software updates

• Troubleshooting audio/navigation/security issues

• Remote assistance via phone, email, or video support

• Guidance on optimal use of your installed system

Support Hours:

• Monday to Friday: 9AM – 6PM

• Weekends: Closed

• Public holidays: Closed

Exclusions:

• Assistance for devices not installed or supplied by GTAutosound

• In-person support outside initial installation may incur a service fee if unrelated to original work

General Conditions & Limitations

• All warranties are subject to GTAutosound’s inspection and verification

• GTAutosound reserves the right to deny service or warranty claims due to evidence of tampering, improper installation by a third party, or user negligence

• This warranty does not cover incidental or consequential damages, including but not limited to vehicle downtime or personal inconvenience

• Extended warranty and support coverage must be activated at time of installation

• These terms are governed by the consumer laws of Australia and do not exclude any rights granted under the Australian Consumer Law (ACL)

Need Help or Want to Claim?

📧 Email: gtautosound@gmail.com
📞 Call: (08) 8365 5455
📍 Visit: Our Service Centre with your proof of purchase

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